Terms & Conditions

Version 2026.1 · Effective 29 July 2026

01 · Who you are contracting with

Premium Mobility Lifestyle S.L., trading as My Premium Concierge
Tax ID: B 26674069
Registered office: Passeig Voltor, 20 · 08197 · Sant Cugat del Valles · Barcelona · Spain
Contact: management@mypremiumconcierge.com

My Premium Concierge, My Mobility and My Wellness are trading names of the same company. Whichever mark appears on your itinerary, Premium Mobility Lifestyle S.L. is the contracting party, the controller of your data, and the entity that invoices you.

02 · Confirmation and price

A request becomes a booking only when we confirm it in writing. Until then, nothing is held.

Prices are quoted for the itinerary as described. If dates, times, addresses, passenger count or luggage change after confirmation, the final price may change with them. We tell you before we invoice, never after.

VAT is added as the law requires: 10% on passenger transport, 21% on concierge and other services.

03 · Cancellation

**More than 48 hours before the service** — no charge
**Within 48 hours** — 100% of the service value
**On the day of service** — 100% of the service value
**No-show at an airport arrival** — 100% of the transfer

Weather is not an exception. A cancellation inside the 48-hour window is charged whatever the cause, because the vehicle and the driver are already committed to you and to no one else.

Special events

For Mobile World Congress, Champions League fixtures, Formula 1, and periods of exceptional demand:

**From confirmation** — 50% of the service value
**Within one week of the event** — 100% of the service value

04 · Airport arrivals

We track your flight and adjust to the real landing time, not the scheduled one.

Waiting is included for **one hour** from the actual moment the aircraft lands. Beyond that hour, we bill additional time at the applicable rate, or — at your request and subject to availability — arrange a fresh transfer.

If you cannot find your driver, call the number on your itinerary before leaving the terminal. Every itinerary carries it.

05 · Extra hours and changes on the day

Services are scheduled for the times stated. Additional hours depend on operational availability and must be requested in advance wherever possible. A driver already committed to a later service cannot stay.

Changes requested during a service are accommodated when they can be, and priced honestly when they cannot be absorbed.

06 · Vehicles

We reserve the right to assign a vehicle of equal or higher category than the one reserved, where operational necessity requires it, without prior notice. You will never receive less than what you booked.

Vehicle availability and driving periods are subject to the services defined in your confirmed booking and to the driving-hours rules that apply to professional drivers in Spain.

07 · Luggage and personal effects

Insurance covering loss of or damage to luggage, suitcases or personal effects is **not included**. Please declare valuables to your own insurer.

Tell us your luggage in advance — number of large cases, cabin cases, backpacks, and anything oversized such as golf or ski equipment. A vehicle sized for four passengers and eight cases is a different vehicle from one sized for four passengers and four cases.

08 · Third-party reservations

Where we reserve on your behalf at a restaurant, hotel, club or venue, that establishment's own terms apply to the reservation. We tell you when a reservation requires prepayment or carries a minimum spend, before you are committed to it.

Some venues apply age restrictions. We tell you the applicable range before recommending, so that nobody arrives to be turned away.

09 · Your conduct, and ours

We ask for courtesy toward our drivers and staff, and we hold them to the same standard toward you. Smoking is not permitted in our vehicles. Damage caused to a vehicle beyond ordinary use is chargeable at cost.

We may decline or discontinue a service where a passenger's conduct places a driver, another passenger or a third party at risk.

10 · Liability

We are liable for the services we provide, to the extent Spanish law establishes. We are not liable for delays, closures or cancellations caused by circumstances outside our control — air traffic, road closures, strikes, adverse weather, or acts of authority. Where such an event affects your itinerary, we do everything we reasonably can to reach the same outcome by another route.

11 · Data protection

We process your personal data as controller, for the purpose of maintaining and fulfilling our relationship with you and providing the services that follow from it, including operational communications about your bookings.

Your data is disclosed to third parties only where necessary to deliver the service you asked for — a driver receives your name, telephone, pick-up point and flight, and nothing else — or where a law with legal authority requires it.

You may exercise your rights of access, rectification, erasure, restriction, portability and objection at any time by writing to **management@mypremiumconcierge.com**, or to Premium Mobility Lifestyle S.L., Passeig Voltor, 20 · 08197 · Sant Cugat del Valles · Barcelona · Spain

Full detail — what we hold, for how long, and who processes it — is set out in our [Privacy Policy](/privacy-policy).

12 · Governing law

These terms are governed by Spanish law. Any dispute falls to the courts of Barcelona, without prejudice to the rights a consumer holds under the mandatory provisions of their place of residence.

## 13 · Acceptance

By confirming a booking, you accept these terms. The version and date at the top always reflect the text in force. Where a booking was confirmed under an earlier version, that version governs it.