Version 2026.1 · Effective 29 July 2026 01 · Who you are contracting with **Premium Mobility Lifestyle S.L.**, trading as My Premium Concierge Tax ID: B 26674069 Registered office: Passeig del Voltor, 20 · 08197 Sant Cugat del Vallès · Barcelona · Spain Contact: management@mypremiumconcierge.com · info@mypremiumconcierge.com My Premium Concierge, My Mobility and My Wellness are trading names of the same company. Whichever mark appears on your itinerary, Premium Mobility Lifestyle S.L. is the contracting party, the controller of your data, and the entity that invoices you. 02 · Scope These conditions, together with the Legal Notice and the [Privacy Policy](/privacy-policy), govern every service and product we provide — whether requested through mypremiumconcierge.com, through the member application, or directly by message. They are drawn under Spanish law: Law 34/2002 on Information Society Services and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defence of Consumers and Users, and Law 7/1996 on Retail Trade. Confirming a booking implies knowledge and acceptance of these conditions. Unless proven otherwise, the records held by the platform constitute evidence of the transactions between us. 03 · What we provide - **Mobility** — private ground transport: transfers, chauffeur at disposal, and multi-leg itineraries. - **Concierge** — tables, accommodation, experiences, and access to events, including VIP arrangements. - **Wellness** — treatments and appointments arranged on your behalf. The scope of each service is what appears in your confirmation and in the itinerary we publish to you. Nothing is included by implication. 04 · How a booking is made A request may be sent through the website, the member application, or directly by message. It becomes a booking **only when we confirm it in writing**. Until then, nothing is held and nothing is charged. Where the website is used, you will be asked to create an account, select what interests you, review the summary, accept these conditions, and choose a payment method. Errors in the data you entered can be corrected in your account, or by writing to info@mypremiumconcierge.com. All traffic is protected by HTTPS. 05 · Price and payment Prices are those published for each service, taxes included. VAT is applied as the law requires: 10% on passenger transport, 21% on concierge and other services. Accepted methods: bank transfer, credit or debit card, PayPal, PIX (Brazil), and cash up to €1,000 for Spanish residents or €10,000 for residents outside the EU. Card payments are processed on a secure external gateway; we never see or store your card details. Where payment is by transfer, it must be made **within 48 hours** of the order being confirmed. After that period without payment, the order is cancelled automatically. 06 · Changes after confirmation Prices are quoted for the itinerary as described. If dates, times, addresses, passenger count or luggage change after confirmation, the final price may change with them. We tell you before we invoice, never after. Changes requested during a service are accommodated when they can be, and priced honestly when they cannot be absorbed. 07 · Cancellation Two regimes apply, according to the nature of what was booked. A · Mobility — transfers and chauffeur services - **More than 48 hours before the service** — no charge - **Within 48 hours** — 100% of the service value - **On the day of service** — 100% of the service value - **No-show at an airport arrival** — 100% of the transfer Weather is not an exception. A cancellation inside the 48-hour window is charged whatever the cause, because the vehicle and the driver are already committed to you and to no one else. **Special events** — Mobile World Congress, Champions League fixtures, Formula 1, and periods of exceptional demand: - **From confirmation** — 50% of the service value - **Within one week of the event** — 100% of the service value ### B · Experiences, packages and reservations Where a booking involves accommodation, event access, or arrangements committed to third parties in advance: **90 days or more before** — 10% of the total **60 days before** — 25% of the total **30 days before** — 50% of the total **15 days before** — 90% of the total **7 days or fewer** — 100% of the total These percentages reflect what the establishments and venues themselves commit and retain on your behalf. Where an individual venue imposes stricter terms, we tell you before you are committed to it. 08 · Airport arrivals We track your flight and adjust to the real landing time, not the scheduled one. Waiting is included for **one hour** from the actual moment the aircraft lands. Beyond that hour, we bill additional time at the applicable rate, or — at your request and subject to availability — arrange a fresh transfer. If you cannot find your driver, call the number on your itinerary before leaving the terminal. Every itinerary carries it. ## 09 · Extra hours Services are scheduled for the times stated. Additional hours depend on operational availability and must be requested in advance wherever possible. A driver already committed to a later service cannot stay. 10 · Vehicles We reserve the right to assign a vehicle of equal or higher category than the one reserved, where operational necessity requires it, without prior notice. You will never receive less than what you booked. Vehicle availability and driving periods are subject to your confirmed booking and to the driving-hours rules that apply to professional drivers in Spain. 11 · Luggage and personal effects Insurance covering loss of or damage to luggage, suitcases or personal effects is **not included**. Please declare valuables to your own insurer. Tell us your luggage in advance — large cases, cabin cases, backpacks, and anything oversized such as golf or ski equipment. A vehicle sized for four passengers and eight cases is a different vehicle from one sized for four passengers and four cases. 12 · Third-party reservations Where we reserve on your behalf at a restaurant, hotel, club or venue, that establishment's own terms apply to the reservation. We tell you when a reservation requires prepayment or carries a minimum spend, before you are committed to it. Some venues apply age restrictions. We tell you the applicable range before recommending, so that nobody arrives to be turned away. 13 · Physical items Where a booking includes a physical item — a card, a pass, printed documentation — it is sent by post to the address you provided. Shipping is included in the price and available internationally. Maximum delivery time is 20 days. If we cannot dispatch within that period we tell you, with a new date. Where the new period extends beyond a further 15 business days, you may rescind the order and be reimbursed in full, within 14 days, by the same method you used to pay. If an item arrives damaged or incomplete, write to info@mypremiumconcierge.com within 24 hours of receipt. 14 · Right of withdrawal As a consumer, you may withdraw from a contract without giving a reason, within **fourteen calendar days** of receiving a physical item, by any unequivocal statement — letter or email. The form at the end of this page may be used, though it is not obligatory. We refund all sums received within fourteen calendar days of the withdrawal. Where you chose a delivery method more costly than our ordinary offering, the difference in return cost falls to you. The item must be returned in perfect condition, within the same period. **The right of withdrawal does not apply** to services prepared to your specification — an itinerary designed around your dates, a table reserved in your name, a vehicle assigned to your movement. This follows Article 103 of the General Law for the Defence of Consumers and Users. 15 · Refunds Refunds are made by the same method used to pay. Where a physical item is returned, we verify its receipt and condition before refunding, and then refund within fourteen days. 16 · Conduct We ask for courtesy toward our drivers and staff, and hold them to the same standard toward you. Smoking is not permitted in our vehicles. Damage to a vehicle beyond ordinary use is chargeable at cost. We may decline or discontinue a service where a passenger's conduct places a driver, another passenger or a third party at risk. 17 · Liability We are liable for the services we provide, to the extent Spanish law establishes. We are not liable for delays, closures or cancellations caused by circumstances outside our control — air traffic, road closures, strikes, adverse weather, or acts of authority. Where such an event affects your itinerary, we do everything we reasonably can to reach the same outcome by another route. 18 · Data protection We process your personal data as controller, to maintain and fulfil our relationship with you and provide the services that follow from it, including operational communications about your bookings. Your data is disclosed to third parties only where necessary to deliver what you asked for — a driver receives your name, telephone, pick-up point and flight, and nothing else — or where a law with legal authority requires it. You may exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to **management@mypremiumconcierge.com**, or to Premium Mobility Lifestyle S.L., Passeig del Voltor, 20, 08197 Sant Cugat del Vallès, Barcelona. Full detail — what we hold, for how long, and who processes it — is in our [Privacy Policy](/privacy-policy). 19 · Customer service Write to info@mypremiumconcierge.com, to the postal address above, or call the number published on the website. We answer in the shortest time possible. We archive the electronic record of every booking; you may request a copy at any time. Documents may be issued in English, Spanish or Portuguese. In case of contradiction, the Spanish version prevails. 20 · Governing law These conditions are governed by Spanish law. Disputes fall to the courts of the consumer's domicile. --- Withdrawal form *Complete and send only if you wish to withdraw from the contract.* To the attention of Premium Mobility Lifestyle S.L. (My Premium Concierge), Passeig del Voltor, 20 · 08197 Sant Cugat del Vallès · Barcelona: I hereby give notice that I withdraw from my contract of sale (order): - Order reference: - Contracted on: - Name of the consumer: - Address of the consumer: - Date: